According to the D. Lgs. 206/05 legislation (“Consumer Code”), you have the right to withdraw from the purchased contract of the products, without any penalty, within 14 (fourteen) calendar days from receipt of goods and prior written communication to send to Fratelli Mazza. You have to use the return management procedures provided for by Fratelli Mazza. It is not possible change a single wine bottle or the selected product with another, without additional costs. Our Customer Service is always available for you to try to solve any need related to your order, so please contact Fratelli Mazza directly by e-mail to the e-mail address email@example.com or telephone to the number (+39) 0932 251831.
In the communication you have to specify the product or the products you want to use the right to withdraw, the order code, the order date, the number invoice, your bank details (IBAN code). When the communication is done, you will be required to wait for the validation by our Customer Service, who have to approve the return. You can resend the goods of return delivering it to the courrier for the shipping within 14 (fourteen) working days from the day you have received the products, as long as intact, according the terms and conditions agreed, except for your possible renounce to the return of the products. The only costs you have to sustain are those pertaining to the return of the purchased products, in accordance with Article 67, paragraph 3 of the Consumer Code. In additional to the respect of the terms and conditions described before, the right to withdraw must be used accurately, if the following Conditions of the Right of Withdrawl are completely respected:
a) the purchased products must be substantially intact;
b) the products must be returned in its original packaging;
c) the returned products must be sent in one single shipping to Fratelli Mazza.
Fratelli Mazza reserves the right to not accept bottles or products of a same order, returned or sent in different moments; returns costs of the goods will be at your expense, and the responsability in case of loss or damaging of products too.
The products arrived in our warehouse will be examinated to see possible damages or alterations (the real integrity of the returned goods is fundamental condition to use the Right of Withdrawl) – we suggest you to take care during the preparation of the package; the products must be not used or damaged. The Right of Withdrawl is reserved only to natural person, so it is excluded possible purchases made by retailers or subjects in any capacity that buy for re-sale; the return form must be precisely completed and send to Fratelli Mazza within 14 (fourteen) calendar days to the products delivery.
If the Right of Withdrawl is used following terms and conditions indicated in this paragraph, Fratelli Mazza will refund the possible amount already collected for products purchased directly on the web site www.fratellimazza.it. The amount will be refunded in the least time possible and in any case within 14 (fourteen) days from the date in which Fratelli Mazza became aware of the exercise of the Right of Withdrawl. The refund procedure will be activated when it will be verified the right execution of the terms and conditions above mentioned.
If the terms and conditions are not respected for the exercise of the Right of Withdrawl, you will not have the refund right of the ammount already payed to Fratelli Mazza or to the issue of the credit note requested. It will be always possible get back, at your expense, the products in the same condition in which they have been returned to Fratelli Mazza. Otherwise, Fratelli Mazza can keep the products, in addition to the amount already paid for their purchase.
If there is not correspondence between the addressee of the products specified in the order form and the person who has done the payment of the sums due for their purchase, the refund of the ammount, in case the exercise of the Right of Withdrawl, it will be done by Fratelli Mazza to who made the payment.
These same information are included for a more simple consultation also in the Right of Withdrawl page.