Right of withdrawal

According to Legislative Decree 206/05 ("Consumer Code"), the customer has the right to withdraw from the purchase contract without any penalty and without the need to provide a reason, within 14 (fourteen) calendar days from the date of receipt of the goods.

To exercise the right of withdrawal, the customer must:

• Download, print, and complete the withdrawal form, available here.
• Send the completed form via email to: shop@fratellimazza.it.

Return methods

Once confirmation has been received from our Customer Service, the customer may choose between the following return methods:

1. Collection by our courier: it is possible to request pickup at the address provided. In this case, a service fee of €15.00 will be deducted from the refund amount.
2. Return shipment at the customer's expense via a courier of their choice: in this case, the customer may independently organize the return shipment. An amount of €8.99 will still be deducted to cover the initial shipping costs incurred by Fratelli Mazza.
3. If the customer chooses to return the goods using a courier of their choice and at their own expense, they are fully responsible for the delivery. In the event of loss, damage, or non-delivery of the package, the refund cannot be processed. We therefore recommend using a tracked and insured shipping service.

Conditions for valid withdrawal

The right of withdrawal will be deemed correctly exercised if the following conditions are met:

• The products must be substantially intact, unused, and undamaged.
• They must be returned in their original packaging.
• The return must be made in a single shipment (partial returns from the same order made at different times will not be accepted).
• The withdrawal form must be sent within 14 calendar days from the receipt of the products.

Fratelli Mazza reserves the right to refuse returns that do not meet the above conditions.

Refund times and methods

Once the returned goods have been received and verified, Fratelli Mazza will process the refund within 14 days from the date the right of withdrawal was exercised.
The refund will be issued using the same payment method used for the purchase, net of any amounts withheld for shipping and/or collection costs as outlined above.

If the payment was made by someone other than the order recipient, the refund will be issued to the person who made the payment.

For any questions or assistance, our Customer Service is available at shop@fratellimazza.it or by phone at (+39) 0932 251831.