Shipments and returns
Shipments
All the orders are delivered by DHL courier and a signature is required at the delivery moment. The deliveries are made from Monday to Friday, from 9.30 a.m. to 6.30 p.m.
At the order moment it is obligatory to write a telephone number (mobile or landline) to be contacted by the courier before the delivery. The order outside Italy must be paid in advance, so it will not be possible to pay by cash on delivery.
Once the products have been shipped, it is not possible change the destination address.
Delivery times
Orders received by 12.00 are entrusted to the courier at the same day and delivery takes place in 3-4 working days in Italy and in 5-6 working days abroad. In particular periods (Black Friday, Christmas holidays, August) delivery times may be longer.
Shipping costs in Italy
Insured shipping is always free in Italy.
The system automatically applies surcharges for shipments to the smaller islands, less favored areas and those with reduced taxation (Livigno and Campione d'Italia).
International Shipping costs
Abroad shipping costs are calculated automatically from the system.
For shipments outside the EU, customs duties are not included and must be paid on delivery.
Insurance
All the products shipped are insured from the moment of delivery to the courier to the moment they reach the final client. The goods are not longer assured once the products are delivered to the address specified and picked up. Before accepting an order, please verify the package integrity, alternately, the package can be refused or accepted with reservation, writing the reasons (e.g. dirty package, damaged package, suspicious noise inside the package...). If the courier does not give you the possibility to write the justified reservation, the Client MUST REFUSE the goods and have to inform our Customer Service.
Please note: in case of acceptance of the package without detailed reservation it will be impossible for Fratelli Mazza to enforce the insurance cover of the courier and to refund the customer.
Collection in our shop
To save the shipping cost and to have rapid delivery times, it is possible to choice the goods collection in our shop in Ragusa in via Praga n. 5.
Returns
If you are not satisfied of your purchase, you can return the item not open and intact, within 14 days from the delivery time.
For the authorization you have to send a request to the e-mail address shop@fratellimazza.it. In the e-mail you must specify the item codes you want return.
Once the return request has been received, Fratelli Mazza will send you a written confirmation with the authorization number of the return and the waybill attached.
The return must be done by courier using the waybill attached in the e-mail, moreover, the authorization number of the return must be indicated outside the box. If you want the collection in a particular times, you have to communicate it early. In the return method done for change of equivalent or exceed value, the return shipping cost will be € 10,00.
You can do only one exchange of goods for each authorized return.
The goods return must be arrived at the Fratelli Mazza office within 14 days from delivery of the return authorization number.